Terms and Conditions

These site terms govern your access to and use of the Wicked Pokies Casino website, your player account, the games and software made available on the platform, promotions, and any related services we provide (together, the services).

By accessing the site, registering an account, making a deposit, claiming a promotion, or playing any game, you agree to follow these conditions of use. This page is designed to set clear expectations for how the platform operates and to outline the key rights, responsibilities, and restrictions that apply to both you and Wicked Pokies Casino.

If you do not agree with these service terms, please do not use the website or create an account.

Who Can Use the Platform (Adults Only)

Wicked Pokies Casino is intended for adults.

To use the services, you must:

• Be at least 18 years old, or the legal gambling age in your jurisdiction (whichever is higher)
• Have the legal capacity to enter into an agreement with us
• Ensure that online gambling is lawful where you are located when you access the site

Access may be restricted or unavailable in certain countries, regions, or territories. We may also limit registration or gameplay based on legal, regulatory, risk, or operational considerations.

Creating Your Account: Simple Rules That Keep Things Fair

When you register, you agree to provide accurate, current, and complete information, and to keep it updated where needed. Your account must be registered in your own name and used only by you.

To protect players and the integrity of the platform:

• Only the number of accounts permitted by the operator may be created or used per person, household, device, IP address, or shared environment
• We may refuse, suspend, or close duplicate or related accounts where we reasonably believe the account rules have not been followed
• We may request additional details to confirm your identity or eligibility before allowing deposits, withdrawals, or promotional participation

Verification and Identity Checks (KYC)

To meet player protection and security standards, we may ask you to complete verification checks at any time, including before processing a withdrawal or when account activity triggers a review.

Verification may include requesting documents or information to confirm:

• Identity and age
• Residential address
• Ownership of a payment method
• Source of funds or other details required for compliance and security

If requested, you agree to provide genuine, readable documents and accurate information. Where verification is incomplete or cannot be confirmed, certain features (such as withdrawals or bonus eligibility) may be restricted until the review is finished.

Your Account, Your Responsibility

You are responsible for keeping your login details confidential and for all activity that takes place through your account, whether authorized by you or not.

Your player account is personal and may not be:

• Shared with another person
• Transferred, sold, or assigned
• Used on behalf of someone else

If you believe your account has been accessed without your permission, contact us as soon as possible at support@wickedspokies.com.

Deposits, Withdrawals, and Account Balances

Wicked Pokies Casino supports multiple payment methods, which may include Visa, MasterCard, wire transfer, and selected cryptocurrencies such as Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), and Tether (USDT). Availability can vary based on location, banking rules, and internal risk controls.

Key points to understand:

• Minimum and maximum deposit or withdrawal limits may apply and can differ by method and currency
• Processing times can vary and may be affected by verification status, payment provider processing, and security reviews
• Withdrawal requests may be reviewed before approval, including checks related to identity verification, payment method ownership, bonus conditions, and gameplay integrity
• We may apply reasonable checks to prevent fraud, chargeback abuse, or other misuse before processing transactions

Your displayed balance may include real-money funds and bonus funds (where applicable). Bonus funds typically carry additional conditions and may be treated differently from withdrawable cash as explained in the relevant bonus terms.

Bonus Rules and Promotion Conditions You Should Know

Promotions, match bonuses, cashback, and free spins can come with additional bonus terms that apply alongside these platform rules. Always review the specific promotion details shown at the time you opt in, as each offer can have unique requirements.

Common promotion conditions may include:

• Eligibility rules (for example, new players only, country limits, or deposit history requirements)
• Bonus code entry in the cashier (some offers require a code before depositing)
• Time limits for claiming or completing playthrough
• Wagering requirements and game contribution rates
• Maximum bet rules while a bonus is active
• Limits on how many promotions can be active or claimed in a set period
• Maximum conversion or cashout limits on certain bonus types

Where relevant, Wicked Pokies Casino may apply rules such as:

• Wagering may be required before funds become eligible for withdrawal
• Starting a withdrawal may cancel or forfeit active bonuses and related winnings if playthrough is not completed
• Some promotions may be limited to one withdrawal during a defined welcome sequence
• Some offers may require a deposit after a free bonus before additional free promotions can be claimed

Game contributions may differ by category. As a general guide, pokies (slots) and bingo commonly contribute more toward playthrough than scratch cards, board games, or keno, while some games may contribute 0% (for example, certain table games or excluded titles).

If there is a conflict between these service terms and a specific promotion’s rules, the promotion rules apply to that promotion.

Game Access, Software, and Service Availability

Our game library may be delivered through third-party software providers, including Real Time Gaming. We work to keep the site accessible and functioning, but we cannot promise uninterrupted access or that every game, feature, payment method, or promotion will be available at all times in all locations.

Availability may be affected by:

• Your location, device, browser, or operating system
• Scheduled maintenance or emergency updates
• Software changes, licensing limits, or provider outages
• Network conditions and technical issues beyond our control

We may add, remove, suspend, or limit games, promotions, features, or site sections at any time for operational, legal, or integrity reasons.

Fair Play Standards: What We Expect From Players

Using the platform means playing fairly and using the services for lawful entertainment purposes. Prohibited behavior includes, but is not limited to:

• Using false information or impersonating another person
• Fraud, collusion, or attempting to gain an unfair advantage
• Chargeback abuse or deliberately reversing payments after gameplay
• Bonus misuse, including behavior designed to exploit promotions rather than genuine play
• Attempting to manipulate games, systems, results, or promotional mechanics
• Using unauthorized software, scripts, bots, or automated play methods
• Accessing the services through tools intended to hide or misrepresent location where this is used to bypass restrictions
• Allowing another person to access or use your account

When We May Limit Access, Suspend Promotions, or Close an Account

To keep the platform secure and fair, Wicked Pokies Casino may take reasonable action when we believe the site terms or bonus terms have been breached, or when a review is required.

Actions may include:

• Refusing registration or service access in certain cases
• Limiting gameplay, deposits, withdrawals, or promotion eligibility while checks are completed
• Suspending, removing, or voiding bonuses and promotional benefits where misuse is reasonably suspected or confirmed
• Freezing transactions temporarily for investigation and security verification
• Closing an account where rules are repeatedly broken or serious misuse is identified

We aim to apply these measures in a balanced way and based on the information available during the review.

Mistakes, Malfunctions, and Technical Problems

From time to time, technical issues can occur, including interrupted sessions, game malfunctions, incorrect display of balances, promotional errors, or system mistakes.

Where an obvious error occurs, we reserve the right to correct the error and to address the impact in a fair and reasonable way. This can include adjusting balances to reflect the correct outcome, voiding affected bets where appropriate, or correcting promotional crediting that was applied incorrectly due to a system issue.

If you notice something that looks wrong, stop play and contact support so it can be checked.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not as a way to make money. Please only play with funds you can afford to lose and take breaks when needed.

We encourage players to use any responsible gaming tools or limits that may be available on the platform. If you feel gambling is no longer enjoyable or is becoming difficult to manage, seek support and consider restricting your access.

More information may be available on our Responsible Gaming page.

Our Content, Branding, and Intellectual Property

The website and its content - including branding, logos, design, text, graphics, and software elements - are owned by Wicked Pokies Casino or used under license.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit site materials without written permission, except where permitted by applicable law for personal, non-commercial use.

Third-Party Providers and Linked Services

Some parts of the services rely on third-party providers, such as game studios, payment processors, and technical hosting partners. Their systems and availability can affect how and when certain features work.

The site may also include links or integrations that are operated by third parties. Where you use third-party services, their terms and operational limits may apply in addition to these platform rules.

Liability Limits in Plain Language

We work to provide a secure and reliable service, but there are limits to what we can be responsible for. To the extent permitted by applicable law, Wicked Pokies Casino is not liable for losses or damages arising from:

• Technical interruptions, connection failures, or delays
• User error, forgotten credentials, or device incompatibility
• Third-party outages or payment provider issues
• Events outside reasonable control (such as service disruptions caused by force majeure circumstances)
• Misuse of the services or breaches of these site terms

Nothing in these terms is intended to limit rights that cannot legally be excluded in your jurisdiction.

No Promises of Continuous, Error-Free Service

The website, games, and services are provided on an “as is” and “as available” basis. This means we cannot guarantee that the platform will always be available, uninterrupted, secure, or free from errors at every moment.

We may also need to pause, restrict, or modify parts of the service to maintain site stability, improve performance, or address security concerns.

Updates to These Service Terms

We may update these conditions of use from time to time to reflect changes to the platform, operational needs, or legal requirements.

The latest version published on the website will apply from the date it is posted, unless a different effective date is stated. We recommend checking this page periodically, especially before making a deposit or claiming a promotion.

Other Policies That Also Matter

Your use of the services may also be governed by related policies and pages published on the site, including:

• Privacy Policy
• Cookie Policy
• Bonus terms (promotion-specific rules)
• AML/KYC policy (where applicable)
• Responsible Gaming guidance

If any policy adds specific rules for a feature you use, those rules apply alongside these site terms.

Contacting Wicked Pokies Casino

If you have questions about these terms, your account, payments, or promotions, contact our support team using the official channel:

• Email: support@wickedspokies.com
• Live chat: available on the website (where offered)

Using Wicked Pokies Casino means following these platform rules so gameplay, payments, and promotions stay clear and fair for everyone. Continued use of the site confirms your ongoing acceptance of the latest version of these terms.